ACCESSIBLE SERVICESArtsEmerson operates from the core belief that the arts are for everyone and offers the services described below. If you have questions about our Accessible Services or suggestions on how we can make our theaters more accessible, please send them to firstname.lastname@example.org or call us at 617.824.8400.
Accessible Seating at the Emerson Paramount Center
The Emerson Paramount Center has wheelchair accessible locations where patrons can remain in their wheelchairs or transfer to theatre seats in all three performance/screening spaces. Patrons who cannot or do not wish to transfer from their wheelchairs to a theater seat should request wheelchair-accessible locations when ordering tickets. If members of your party use wheelchairs, walkers, or have medical conditions which make it hard to climb several flights of stairs, explain your needs to a member of our Audience Services team at either the Box Office or by calling 617.824.8400 before you purchase your tickets. Click here to view the accessible seating chart at the Emerson Paramount Center.
Accessible Seating at the Emerson Cutler Majestic Theatre
The Emerson Cutler Majestic Theatre is a beautiful 1903 landmark, preserved very much as it was when it was built. It has no elevators to the mezzanine, balcony or upper boxes. However, the theatre is fully accessible to persons using wheelchairs. Signage, washrooms, entry ways and seating conform to or exceed ADA standards. If members of your party use wheelchairs, walkers, or have medical conditions which make it hard to climb several flights of stairs, explain your needs to a member of our Audience Services team at either the Box Office or by calling 617.824.8400 before you purchase your tickets. Click here to view the accessible seating chart at the Emerson Cutler Majestic Theatre.
Vehicles displaying a valid ADA placard can find accessible parking spaces directly around the corner from the Emerson/Cutler Majestic Theatre on Stuart Street in front of Rock Bottom Restaurant & Brewery. The LAZ Garage, ArtsEmerson's preferred parking partner, is also designed to accommodate accessibility needs. ArtsEmerson patrons receive a discounted flat rate of $10 for up to 12 hours of parking - click here for more details.
Assistive Listening Devices (ALDs) are available at the Box Office in the lobby of the theatre free of charge at every performance. ALDs amplify and clarify sound by cutting down or eliminating ambient noise. Infrared assistive listening systems are installed in all theatres and headsets may be used at any seat. Headsets with induction neck loops are available for patrons who use hearing aids and cochlear implants with a “T” switch. Ask your audiologist whether your hearing aid or cochlear implant has a "T" switch (telecoil) and how to use it with an assistive listening headset. When you arrive at the theater, please present an identification card to a member of our Box Office in exchange for a device.
ArtsEmerson offers Audio Described and American Sign Language performances for select projects during the season. If you would like to receive emails about upcoming accessible performances, please email email@example.com and note your interest in Audio Description and/or American Sign Language.
Audio Description, Touch Tours & American Sign Language
- Audio description, or more precisely called a visual description, refers to an additional narration track intended primarily for blind and visually impaired consumers of visual media (including television and film, dance, opera, and visual art). It consists of a narrator talking through the presentation, describing what is happening on the screen or stage during the natural pauses in the audio, and sometimes during dialogue if deemed necessary.
How to Book: Tickets for performances with Audio Description can be purchased through normal channels: at either box office, over the phone, or online. Audio description is broadcast through our listening devices (see above); you may pick one up upon arrival at the theatre on the day of the show.
American Sign Language
How to Book: Tickets for performances with ASL interpretation can be purchased through normal channels: at either box office, over the phone, or online. While the interpretation should be visible from all seats in the theater, we have seats reserved with closer proximity to the interpreter that can be accessed using the Promotional Code SIGNLANGUAGE. Enter the promo code before selecting seats online or mention it when speaking to a box office representative to book seats in that section.