{"id":40,"date":"2025-06-23T12:42:16","date_gmt":"2025-06-23T17:42:16","guid":{"rendered":"https:\/\/websites.emerson.edu\/emersontheatres\/?page_id=40"},"modified":"2025-06-23T12:42:16","modified_gmt":"2025-06-23T17:42:16","slug":"faq","status":"publish","type":"page","link":"https:\/\/artsemerson.org\/emersontheatres\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<style>.kb-row-layout-id40_2e96e5-cf > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id40_2e96e5-cf > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id40_2e96e5-cf > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1827px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-3xl, 6.5rem);padding-bottom:var(--global-kb-spacing-3xl, 6.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id40_2e96e5-cf{background-image:url('https:\/\/artsemerson.org\/emersontheatres\/wp-content\/uploads\/sites\/2\/2025\/06\/Majestic_House_Martin-tmb.jpg');background-size:cover;background-position:center center;background-attachment:scroll;background-repeat:no-repeat;}.kb-row-layout-id40_2e96e5-cf > .kt-row-layout-overlay{opacity:1;background:linear-gradient(90deg,var(--global-palette3) 0%,rgba(26,32,44,0) 100%);}.kb-row-layout-id40_2e96e5-cf ,.kb-row-layout-id40_2e96e5-cf h1,.kb-row-layout-id40_2e96e5-cf h2,.kb-row-layout-id40_2e96e5-cf h3,.kb-row-layout-id40_2e96e5-cf h4,.kb-row-layout-id40_2e96e5-cf h5,.kb-row-layout-id40_2e96e5-cf h6{color:var(--global-palette9, #ffffff);}.kb-row-layout-id40_2e96e5-cf a{color:var(--global-palette9, #ffffff);}.kb-row-layout-id40_2e96e5-cf a:hover{color:var(--global-palette8, #F7FAFC);}@media all and (max-width: 1024px){.kb-row-layout-id40_2e96e5-cf > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id40_2e96e5-cf > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id40_2e96e5-cf alignfull kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-layout-overlay kt-row-overlay-gradient\"><\/div><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column40_209722-05 > .kt-inside-inner-col,.kadence-column40_209722-05 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column40_209722-05 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column40_209722-05 > .kt-inside-inner-col{flex-direction:column;}.kadence-column40_209722-05 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column40_209722-05 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column40_209722-05{position:relative;}@media all and (max-width: 1024px){.kadence-column40_209722-05 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column40_209722-05 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column40_209722-05\"><div class=\"kt-inside-inner-col\">\n<h1 class=\"wp-block-heading\">FREQUENTLY ASKED QUESTIONS<\/h1>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-40_204655-6a .kt-block-spacer{height:60px;}.wp-block-kadence-spacer.kt-block-spacer-40_204655-6a .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-40_204655-6a\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><\/div><\/div>\n\n\n<style>.kt-accordion-id40_3faf36-53 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:16px;}.kt-accordion-id40_3faf36-53 .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id40_3faf36-53 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{padding-top:var(--global-kb-spacing-xs, 1rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xs, 1rem);padding-left:var(--global-kb-spacing-xs, 1rem);}@media all and (max-width: 767px){.kt-accordion-id40_3faf36-53 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id40_3faf36-53 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:16px;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id40_3faf36-53 kt-accordion-has-5-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-basic kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"true\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane40_73a3bd-dd\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How can I replace my lost or stolen tickets?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Please contact the box office at&nbsp;<a href=\"mailto:tickets@emersontheatres.org\">tickets@emersontheatres.org&nbsp;<\/a>or 617-824-8400 to have tickets reprinted. We may need to hold reprinted tickets at the box office so you can provide a positive form of identification when picking up.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane40_375c4a-79\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Does my child need a ticket?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Everyone, regardless of age, must have a ticket to enter the theatre, including babes in arms.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-pane40_71d5ac-06\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">What is the late seating policy?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Latecomers may be seated at the discretion of management based on the production company&#8217;s specific policy. We encourage all patrons to arrive at least thirty minutes prior to curtain to ensure there is ample time for traffic, parking and seating breaks.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-pane40_b09764-9b\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Can I receive a refund or exchange for my tickets?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">While there are no refunds allowed on ticket purchases, you may\u00a0exchange\u00a0your tickets up to 48 hours in advance of your performance time, subject to availability,\u00a0for a $10\u00a0Exchange\u00a0Fee. In all situations, if you have a problem or a conflict with your tickets, please contact the box office by calling 617-824-8400 or emailing\u00a0<a href=\"mailto:tickets@emersontheatres.org\" target=\"_blank\" rel=\"noreferrer noopener\">tickets@emersontheatres.org<\/a>. We will be happy to discuss all options that are available to you.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane40_507c6e-ab\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">What is your show cancellation and inclement weather policy?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">In the unlikely event that we must cancel a show, we will contact affected patrons via the e-mail address on their account (or phone number if no e-mail is available) to discuss what exchange or refund options are available for that particular performance. Cancellations are at the discretion of the production company of each particular show. Generally shows are NOT canceled due to snow or other inclement weather but are more likely to be canceled in the event that the MBTA shuts down. If you are unable to attend a show because of weather conditions, please e-mail&nbsp;<a href=\"mailto:tickets@emersontheatres.org\">tickets@emersontheatres.org<\/a>&nbsp;or call 617-824-8400 in advance of the performance to discuss what options may be available for exchanging your tickets.<br><\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>FREQUENTLY ASKED QUESTIONS<\/p>\n","protected":false},"author":16,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_tec_requires_first_save":true,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_tribe_blocks_recurrence_rules":"","_tribe_blocks_recurrence_description":"","_tribe_blocks_recurrence_exclusions":"","_ecp_custom_2":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-40","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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